ITExamDump의 Avaya인증 132-S-720-1시험덤프자료는 여러분의 시간,돈 ,정력을 아껴드립니다. 몇개월을 거쳐 시험준비공부를 해야만 패스가능한 시험을ITExamDump의 Avaya인증 132-S-720-1덤프는 며칠간에도 같은 시험패스 결과를 안겨드릴수 있습니다. Avaya인증 132-S-720-1시험을 통과하여 자격증을 취득하려면ITExamDump의 Avaya인증 132-S-720-1덤프로 시험준비공부를 하세요.
Avaya 132-S-720-1인증시험도 어려울 뿐만 아니라 신청 또한 어렵습니다.Avaya 132-S-720-1시험은 IT업계에서도 권위가 있고 직위가 있으신 분들이 응시할 수 있는 시험이라고 알고 있습니다. 우리 ITExamDump에서는Avaya 132-S-720-1관련 학습가이드를 제동합니다. ITExamDump 는 우리만의IT전문가들이 만들어낸Avaya 132-S-720-1관련 최신, 최고의 자료와 학습가이드를 준비하고 있습니다. 여러분의 편리하게Avaya 132-S-720-1응시하는데 많은 도움이 될 것입니다.
시험 번호/코드: 132-S-720-1
시험 이름: Avaya (Specialist Call Center Implement and Support Elective Exam)
당신이 구입하기 전에 시도
일년동안 무료 업데이트
100% 환불보장약속
100% 합격율 보장
Q&A: 128 문항
업데이트: 2014-02-27
ITExamDump의 Avaya인증 132-S-720-1덤프는 다른 덤프판매 사이트보다 저렴한 가격으로 여러분들께 가볍게 다가갑니다. Avaya인증 132-S-720-1덤프는 기출문제와 예상문제로 되어있어 시험패스는 시간문제뿐입니다.
IT업계 취업 준비생이라면 국제적으로도 승인받는 IT인증자격증 정도는 몇개 취득해야 하지 않을가 싶습니다. Avaya인증 132-S-720-1시험을 통과하여 인기 자격증을 취득하시면 취업경쟁율이 제고되어 취업이 쉬워집니다. ITExamDump의Avaya인증 132-S-720-1덤프는 많은 시험본 분들에 의해 검증된 최신 최고의 덤프공부자료입니다.망설이지 마시고ITExamDump제품으로 한번 가보세요.
만약 여러분은Avaya 132-S-720-1인증시험취득으로 이 치열한 IT업계경쟁 속에서 자기만의 자리를 잡고, 스펙을 쌓고, 전문적인 지식을 높이고 싶으십니까? 하지만Avaya 132-S-720-1패스는 쉬운 일은 아닙니다.Avaya 132-S-720-1패스는 여러분이 IT업계에 한발작 더 가까워졌다는 뜻이죠. 하지만 이렇게 중요한 시험이라고 많은 시간과 정력을 낭비할필요는 없습니다. ITExamDump의 완벽한 자료만으로도 가능합니다. ITExamDump의 덤프들은 모두 전문적으로 IT관련인증시험에 대하여 연구하여 만들어진것이기 때문입니다.
ITExamDump는 여러분이 원하는 최신 최고버전의 Avaya 인증132-S-720-1덤프를 제공합니다. Avaya 인증132-S-720-1덤프는 IT업계전문가들이 끊임없는 노력과 지금까지의 경험으로 연구하여 만들어낸 제일 정확한 시험문제와 답들로 만들어졌습니다. ITExamDump의 문제집으로 여러분은 충분히 안전이 시험을 패스하실 수 있습니다. 우리 ITExamDump 의 문제집들은 모두 100%합격율을 자랑하며 ITExamDump의 제품을 구매하였다면 Avaya 인증132-S-720-1시험패스와 자격증 취득은 근심하지 않으셔도 됩니다. 여러분은 IT업계에서 또 한층 업그레이드 될것입니다.
132-S-720-1 덤프무료샘플다운로드하기: http://www.itexamdump.com/132-S-720-1.html
NO.1 Your customer is migrating their call center from basic ACD to EAS.
After the EAS feature has been licensed on the system, what are three tasks that must be
completed to
facilitate the EAS conversion? (Choose three.)
A. EAS must be optioned on the Feature Related System Parameters form.
B. The CMS (if present) switch administration for the ACO must be changed to support EAS.
C. Queue Status Indicators must be re-administered.
D. Agent work mode buttons on voice terminals must be modified.
E. Administer hunt groups for Redirect on No Answer (RONA).
Answer: A, B, D
Avaya 132-S-720-1 132-S-720-1 132-S-720-1
NO.2 For single site call centers where Call Management System (CMS) data is critical to
their business,
which two benefits does the CMS provide for minimum data loss? (Choose two.)
A. disk mirroring
B. Survivable CMS
C. high availability CMS
D. duplicated processors
Answer: A, C
Avaya기출문제 132-S-720-1 132-S-720-1 dump 132-S-720-1 dumps
NO.3 Your customer would like to be able to collect call center data when the enterprise
fragments using a
remote gateway. Since this is a small location, an LSP was installed to support the users
Which system
would allow the customer to collect and then add data back to the main Call Management
System (CMS)?
A. HACMS
B. Primary CMS
C. BCMR-D
D. Survivable CMS
Answer: D
Avaya 132-S-720-1 132-S-720-1기출문제 132-S-720-1 dump
NO.4 A customer wishes to allocate the subnet 255.255252.0 to the ® cus t o m e r LAN ne t
w o r k i n t e rf ac ¡¯ o n t h
CMS. Which file must be amended to ensure that this net mask is correctly allocated when
the CMS
system is rebooted?
A. /etc!subnet
B. /etc/netmasks
C. /etcfnetworks
D. /etcfhosts
Answer: B
Avaya자격증 132-S-720-1 132-S-720-1 dumps 132-S-720-1 132-S-720-1 132-S-720-1
NO.5 Your client needs to address agent morale issues thin their call center. These issues
are tied to those
agents who staff a higher number of skills resulting in more time spent on ACO calls (also
known as hot
seats ¯).
Which Avaya capability should be used to help eliminate ® ho t sea t ¡¯ in a c a ll ce nter
A. Auto-Reserve Agents
B. Least Occupied Agent (LOA)
C. Expert Agent Selection (EAS)
D. Percent Allocation Distribution (PAD)
Answer: B
Avaya 132-S-720-1자격증 132-S-720-1
NO.6 Your customer is implementing third-party data directed routing
Which three ctor steps would cause an adjunct routing request to be terminated? (Choose
three.)
A. check split
B. wait
C. queue
D. go to step
E. converse on split
Answer: A, C, E
Avaya 132-S-720-1 132-S-720-1 132-S-720-1 dump 132-S-720-1최신덤프
NO.7 Which of the following is not a valid connecbvity test available using the Applications
Enablement
Services Utilities menu available from OAM?
A. TSAPI Test
B. Ping Host
C. ASAI Test
D. Traceroute
Answer: D
Avaya 132-S-720-1 132-S-720-1
NO.8 Your customer is reporting that after hours callers are being disconnected. Recently
they changed the
out-of-hours vector from routing to an internal voice mailbox to an off site answering service
using a
route-to digits step
What is happening?
A. Dial ahead digits are being discarded
B. In the associated vector, coverage on route-to digits step was set to no.
C. In the associated vector, coverage on route-to digits step was set to °yee
D. Class of Restriction on associated VON has too low of an FRL to allow outcalling
Answer: D
Avaya 132-S-720-1 132-S-720-1인증
NO.9 You have just received a call from a customer that agent 6024 is no longer receiving
calls for skill 6.
The customer informs you that the agent was receiving calls yesterday for this skill. You
display the agent
login ID and inform the customer that skill 6 is no longer assigned in the agents profile. The
customer
wants to know when the agents profile was changed. Keep in mind that changes to agent
profiles for this
customer can only be made through the Media Server,
Which command would you use to determine when a change was made to this agents
profile?
A. display changes extension 6024
B. list history
C. display agent 6024
D. displayevents 6024
E. trace agents
Answer: B
Avaya인증 132-S-720-1 132-S-720-1 132-S-720-1 dump 132-S-720-1 pdf
NO.10 A customer wants to know the definition of the Average ACD Time on the Historical
Split Skill Summary
Interval Report. Which documentation would you reference in order to obtain this
information?
A. Avaya Call Management System Supervisor Release 14 Reports
B. Avaya CMS Supervisor Release 14 Report Designer
C. Avaya CMS Capacities
D. Avaya Call Management System Release 14 Administration
Answer: A
Avaya자격증 132-S-720-1 132-S-720-1 dump 132-S-720-1최신덤프
NO.11 You have been assigned a project to add an ACD to an existing Avaya Call
Management System (CMS).
The customer has requested that Avaya provide a turn-key implementation Which three
resources will
you schedule? (Choose three)
A. Communication solutions integration - provisioning
B. Communicabon and Solution Integration (C&Sl)
C. software specialist
D. on-site technician
E. Network Integration Center (NIC)
Answer: A, B, D
Avaya 132-S-720-1 132-S-720-1 132-S-720-1 132-S-720-1
NO.12 Which three statements descnbe the correct use of the asaiuui vector vanable when
communicating
with an adjunct computer telephony integration application? (Choose three.)
A. Valid lengths of the asaiuui vector variable range from 1 to 24 digits
B. The asaiuu, vector variable allows the adjunct CTI application to set a variable for use in
vector
processing
C. A common use for the asaiuui variable in a vector step is to test the assigned value
against a threshold
value.
D. The scope of the asaiuui variables is only local
E. Once a value is assigned, it cannot be modified or changed byrne adjunct
Answer: B, C, D
Avaya덤프 132-S-720-1최신덤프 132-S-720-1자료
NO.13 You are a team member assigned on a project to install a new Avaya S87XX Media
Server and a new
Avaya Call Management System (CMS). Who is responsible for identifying what equipment
has arrived at
the customers site?
A. the field technician
B. the client executive
C. the program manager
D. the remote field engineer (RFE)
Answer: A
Avaya 132-S-720-1자격증 132-S-720-1
NO.14 You have just installed Avaya P Agent R-6 on the computers for all 150 agents. All of
the computers can
ping the Communication Manager (CM), but only 100 of the agents can log into their lP Agent
station.
What is the cause of this issue?
A. The ®M ax i m u m C oncu rr en tl y R eg i s t e r ed I P S t a ti on¡¯ f ield o n t h ¡ ® s ys -
parameters customer-options ¯
screen is set to 100.
B. The ® I P S t a ti on¡¯ f ield o n t h ¡ ® s ys -parameters customer-options ¯ sc r een i s se
t t o¡ n
C. The ®M u lti m ed i a M od ¡¯ f ield o n t h ¡ ® chan ge s tat o n ¡ ¯ fo r m i s s et t o ¡ ® E
nh n c
D. The ®Phone Fea t u r e¡¯ w i nd o w o n t h ¡® S tat ion A dm i n istrat io n f o r m nee d s t
o be s e t o ¡® -In ¯.
Answer: A
Avaya pdf 132-S-720-1 dump 132-S-720-1최신덤프
NO.15 Your customer has basic reporting requirements that include agent level skill reporting
for 12
simultaneous supervisors accessing real-time information using PCs over their Local Area
Network. What
is the most cost effective reporting offer that meets these requirements?
A. BCMR Desktop
B. BCMS
C. CMS
D. Operational Analyst
Answer: C
Avaya 132-S-720-1기출문제 132-S-720-1인증 132-S-720-1인증
NO.16 When turning on the CMS application an installation engineer receives the message
shown:
®C heck i ng t he S ys t e m Tunab l es f o r CM S va l ues m d : m irr o r ed_ r oo t _ fl ag
MUST be se t t o 1 CM S canno t r un
without correct tunable values. Error occurred while processing request..... see
/cmsfinstallllogdir/admin.log for detaiIs ¯
Which file will require amending to resolve this problem?
A. /etcftunables
B. /etc/system
C. /cms/insta llftunables
D. /etc/defaultlmirror
Answer: B
Avaya덤프 132-S-720-1기출문제 132-S-720-1
NO.17 Your customer has commissioned agents who take both service related calls as well
as sales
opportunity calls The agents receive a commission on all sales. Which Business Advocate
feature would
assure that agents are provided equal opportunity to take sales related calls?
A. Service Objective
B. Percentage Allocation Distribution
C. Service Level Supervisor
D. Reserve Agent
Answer: B
Avaya dump 132-S-720-1 132-S-720-1최신덤프
NO.18 Your customer is implementing a non-AVAYA CI/LAN application in conjunction with
Communication
Manager (CM) 4 0 What is the minimum software licensing required on Communication
Manager and AE
Services?
A. ASAI Core on CM and TSAPI Basic and Ad ¯i anced on AE Se r M ces
B. ASAI Core on CM and CvtAN on AE Ser ¯.i ces
C. ASAI Core, ASAI Plus and Cli Stations on CM and CVLAN on AE Services
D. CTI Propnetary Adjunct inks on CM and CVL.AN on AE Services
Answer: B
Avaya 132-S-720-1 132-S-720-1자격증 132-S-720-1
NO.19 Your customer wants to periodically adjust agent skill assignments and preferences
automatically
(without human intervention) based on real-time agent sales results in their CRM application.
Which solution would satisfy the requirement?
A. Implement a custom CTI application which will change the agent skills.
B. Pursue a custom application through Avaya CSI
C. Use Avaya Site Administration Scheduling.
D. Use CMS Supervisor scripting.
Answer: B
Avaya 132-S-720-1 132-S-720-1인증 132-S-720-1 132-S-720-1
NO.20 You ask the Avaya Call Management System (CMS) administrator to increase the
measured trunks.
Since the administrator has not changed parameters before, CMS administration
documentation must be
accessed. Which three sections are needed to change parameters? (Choose three.)
A. Free Space Allocation
B. Data Storage Allocation
C. Trunk Group assignment
D. Data Collection
E. Disk Allocation
Answer: A, B, D
Avaya 132-S-720-1덤프 132-S-720-1기출문제 132-S-720-1 132-S-720-1
ITexamdump의 700-104덤프의 VCE테스트프로그램과 70-460덤프는 한방에 시험을 패스하도록 도와드립니다. ITexamdump 에서는 최신버전의 C4040-226시험에 대비한 고품질 덤프와 642-242시험 최신버전덤프를 제공해드립니다. 최고품질 HP2-Z27시험자료는 100% 간단하게 시험패스하도록 최선을 다하고 있습니다. IT인증시험패스는 이토록 간단합니다.
댓글 없음:
댓글 쓰기